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        CL  calle del pez  32, 28004  Madrid, Мадрид, испанияОткрыть картуCLcalle del pez, 32, мадрид, 28004, испания Latitude: 40.42391; Longitude: -3.705881
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      AB Design Suites & Residences
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      • AB Design Suites & Residences2,6/5

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        MICHAEL AND SUSANОпубликовано  2014-11-28Комментарий на English

        Положительный комментарий

        IN A PERFECT LOCATION FOR WALKING TO MOST OF THE ATTRACTIONS AND PLACES OF INTEREST AND ALSO REASONABLY CLOSE TO BARS AND GOOD RESTUARANTS. THE RESTUARANT ACROSS THE ROAD FROM THE HOTEL WAS VERY NICE. THE STAFF RESPONDED WELL TO OUR COMPLAINTS BUT DID NOT MANAGE TO RESOLVE THE PROBLEMS LISTED IN THE BOX BELOW. THE STAFF WERE HELPFUL WHEN OUR PICK UP FOR THE RETURN TO THE AIRPORT DID NOT ARRIVE ON TIME AND THEY LOCATED THE DRIVER AND FOUND THAT HE WAS RUNNING LATE

        Отрицательный комментарий

        ON THE FIRST DAY WE NOTICED THAT THERE WAS DRIED BLOOD ON THE BED LINEN. THE STAFF REPLACED THE SHEETS VERY QUICKLY AND RESOLVED THE SITUATION. THE COFFEE AND TEA BAGS WERE NOT REPLEMISHED AND WE HAD TO ASK FOR MORE TOWARDS THE END OF THE FOLLOWING DAY. THE RESPONSE FROM THE STAFF AT RECEPTION WAS "THIS IS A BOUTIQUE HOTEL" . THEY DID SUPPLY US WITH TEA BAGS AND COFFEE EVENTUALLY BUT IF THERE IS NO INTENTION OF REMPLEMISHING THOSE THINGS THEN THEY SHOULD NOT BE ADVERTISED AS INCLUDED IN THE DEAL. THE KETTLE ON TOP THE FRIDGE COULD NOT BE USED IN THAT POSITION BECAUSE THERE WAS NO WALL SOCKET TO PLUG IN TO. THE ONLY AVAILABLE SOCKET WAS AT GROUND LEVEL NEXT TO THE BED AND THAT WAS UNSTATISFACTORY. THE SAFE IN THE ROOM WAS NOT WORKING AND THE STAFF SAID THEY WOULD FIX IT BUT DID NOT FIX THE SAFE UNTIL THE LAST DAY. IT JUST NEEDED A NEW BATTERY